Below you'll find what our customers have to say about their RV shopping experience with Chesaco RV
Michael Skopp- MD
Thank you to all the staff at Chesaco (Joppa) for their work and dedication with the repairs to our RV. Each step in the process was handled with friendliness, courtesy and professionalism. Our experiences with Chesaco has left us very happy – our RV looks better than ever! We highly recommend Chesaco Joppa for any service needs! We are especially appreciative for Edward McCauley. Thank you Ed for all your work!
Camilla Storms- MD
Thank you for a sincere welcome! I must say that I originally went to Beckley’s yesterday because they are having a Red, White and Blue tag sale for the 4th of July. As we got there, we found that they were closed. We called Chesaco to see if you all were open. We immediately came to Chesaco and met the nicest sales person ever. I must say that Josh Crane was fantastic. He not only was knowledgeable but also a caring individual. My 3 year old granddaughter wandered away while Josh was showing us around and he was so concerned that he took off to help us look for her! That Sir is the one primary reasons I purchased my camper from you all. Josh Crane sold me not only on the camper but the quality of personal service to a potential customer! You all have a Great Guy/Salesman working for you! I look forward to continued personal care and help. I really appreciate the customer care that you all have provided me! I am excited to be able to pick up my camper this afternoon!
John Mayes- MD
Good morning Michael, I wanted to send a personal email to you as the General Manager in regards to a couple of your staff members. I had my camper down for service yesterday. I was greeted by Tracy in an utmost professional manner. Then Zack walked by and started to help Tracy as it was relayed she was still new to her position and learning. They went and talked to Scott (The service Manager) about the issues we had. Scott went out immediately and started looking things over. Scott had everything resolved in less than 20 minutes. Turns out one issue was a Ford issue and didn’t have anything to do with the camper at all. In regards to my swaying issue, Scott said we didn’t have our sway bars hooked up correctly, he educated me about a better way to put them on. Driving my camper home last night was perfectly fine, no issues at all. The tech we spoke with on the phone (David, who doesn’t work there any longer) had told me that we needed a new sway bar system and it was going to cost $1200 for the equipment and to install. So we were prepared to pay quite a bit of money yesterday, just to learn other wise. We needed a new door latch on the door to hold the screen door. Scott went a got a spare part and installed that for me. He then asked if there was any other concerns or questions regarding the camper. He was willing to educate us on, or address even the slightest concerns. Zack was out with him and also went over a couple of things with us. Scott said we were good to go and to call back if any concerns or questions arise. I wanted to send this email to personally thank them and let you know about the type of customer service they provided to me. It made me feel pretty good about coming down there. These 3 employees went above and beyond to help us out. Zack help me turn around in the parking lot and then wished us safe travels as we left. I will also post a review online praising the job well done. I know that most of the time you only hear about negative things, a happy person will tell 8 people about their experience, an unhappy customer will tell 80 people. Well this isn’t the case for us.
Beth and Warren Monks- MD
Dear Mr. Richards, My husband and I just wanted to let you know what a great experience we have had, dealing with your people at Chesaco RV. Everyone, from Lance Davison and Jason Bowen to Damien, who instructed us on the camper, were great to work with. I would highly recommend your dealership to anyone in the market for an RV. If the service dept is as good, we could not ask anything more. We are very excited about our new camper and the memories we will make with it. Thank you all, again. Sincerely, Beth and Warren Mon
Jack Parry- MD
I try to be as quick to praise as I am to be critical so please pass along my thanks through the “higher ups”. Yesterday as we were leaving on a 2 1/2 month trip to Canada, we broke down on I-97 near BWI. Knowing that repair facilities would not be open in Sunday, I checked to see if Chesaco Gambrills was open. Mike the manager in duty and Colleen at reception were very helpful in assisting me, Roadside Assistance, and the tow company to get the Allegro into the secure area for the night and plugged into power to keep the packed RV and its refrigerator running overnight. Today Kevin and Dominic were on top of the situation when I called at opening time. With their help we arranged with Ford to tow today to Al Packer Ford near you on Pulaski Hwy. It arrived about 1/2 hour ago. Hopefully we will be back on the road tomorrow. Thanks to the Chesaco team.
Cindy Walburn- MD
My husband and I are looking to upgrade our Mini Winnebago in the distant future, we talked with Jason Bowen about our thoughts, he was well versed on the inventory and differences in the variety of RVs. Jason gave us some financial goals and we will certainly come back to Chesaco Joppa and buy our next RV through Jason Bowen. Jason, thank you so much for the professional attitude and knowledge we hope to see you soon.
Jennifer Fritzinger- MD
My husband and I just purchased a used 5th wheel from the Shoemakersville location. Well let me tell you about our experience. We mostly dealt with Brooke and Noah (manager), and we truly have nothing but good things to say about them. They did their best to work with us on everything. Steve the technician was also awesome to deal with. As long as they are still around locally to us, they will be the 1st ones we go to when we are looking for another one. Definitely better to deal with than their competitors up the road. Thank you again to Brooke and Noah.